Helpcenter - Frequently asked Questions

Here you will find answers to questions that are asked frequently. If you do not find what you are looking for, just contact us.

Some questions

Cancel order

Did you order the wrong power meters or current transformers and want to cancel the order? Contact us via the contact form and we...

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January 29, 2022 13:29
1647 Views
Welche M-Bus Datenlogger Ausführugen gibt es?

Unseren M-Bus Datenlogger M-Bus Center gibt es für 20 / 60 / 120 und 250 Energiezähler.

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January 29, 2022 14:03
1556 Views
Is the current transformer ratio configurable for the energy meters?

Yes, with our energy meters for current transformers /5 and /1A, the transformer ratio can be set several times.

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January 29, 2022 13:44
1809 Views
Do you have divisible current transformers?

Yes, the TQ series current transformer.

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January 29, 2022 14:10
1556 Views
What read-out interfaces are available

M-Bus, LoRa radio , TCP/IP with Modbus TCP and API, RS485 with Modbus RTU, KNX and S0 pulse output

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January 29, 2022 13:39
1931 Views
Configuration M-Bus primary address?

The M-Bus primary address is configured for the M-Bus power meters via button and M-Bus software.

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January 29, 2022 14:07
1893 Views
Is it recommended to install a power meter for heat pumps?

Yes, learn why a separate meter ensures accurate monitoring, precise billing, and optimal energy efficiency for your heating syste...

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May 10, 2023 13:57
387 Views
Wie erstelle ich ein Kundenkonto für den Energiezählershop?

Über folgendes Formular kannst Du ein Login beantragen.

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January 28, 2022 12:50
1598 Views
What is the difference between LoRa and LoRaWAN?

LoRa = physical layerCommunication protocol = LoRaWAN

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February 23, 2022 15:44
1715 Views
Which port uses Modbus TCP?

502

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May 13, 2022 12:54
1489 Views
Which secondary address is set for energy meters with M-Bus interface?

For EMU energy meters, the M-Bus secondary address corresponds to the serial number.

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February 23, 2022 15:40
1835 Views
Where is my delivery?

As soon as your product has been handed over to the shipping company, we will send you an e-mail with the tracking number. Power m...

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January 29, 2022 13:27
1655 Views
Wie kann ein zusätzlicher User angelegt werden?

Möchtest du eine weitere bezugsberechtigte Personen deinem Firmenkonto hinzufügen? Dann sende uns eine Anfrage über das Kontaktfor...

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January 28, 2022 12:50
1511 Views
Power Meter for Your Heat Pump: Exploring the Benefits of a Dedicated Power Meter

Discover the advantages of using a dedicated power meter for your heat pump. Monitor energy usage accurately, optimize efficien...

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August 24, 2023 13:12
200 Views
How do I mount the EMCT current transformers on DIN rail?

The matching adapters for our EMCT 21, EMCT 31 and EMCT 41 current transformers are also available.

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January 29, 2022 14:13
1526 Views
What payment options do you offer?

You can choose from the following payment options: Paypal, Invoice (e.g. companies)  and advance payment.

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January 28, 2022 12:51
1494 Views
Wird für BACnet IP eine Lizenz benötigt?

Nein, bei unserem EMU M-Bus Center M-Bus Datenlogger wird für die BACnet IP Gateway Funktion keine weitere Lizenz benötigt.

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January 29, 2022 14:04
1490 Views
Do you have power meters with LoRa radio interface?

Yes, the EMU Professional II power meter is available with a LoRa radio interface.

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January 29, 2022 13:47
1590 Views